Cookies Policy

About Us

FLO RETAIL & SHOES MA (hereinafter Flo) is a limited liability company with a share capital of 37,559,200.00 dirhams, registered in the Casablanca Trade Register under number 385423, having its registered office at B261, Alamal Résidence, Avenue, Abdelmoumen ICE: 001972749000029, IF: 24865149, marketing FLO brand products in Morocco via stores and via an electronic platform on the address of its e-commerce site www.flo.ma (the Site).

Meaning of cookies

Cookies have been developed to allow websites to remember the passage of such person.

Practically a "cookie" is a small text file that is placed on your hard drive when you access our website.

Purpose of cookies

We use cookies and other tracking technologies for the following reasons:

- Ensuring the security and efficiency of our website,

- Improve the user experience by personalizing it and serving you personalized advertisements on our websites and applications as well as on third-party sites and applications.

Consent to the use of cookies

The cookies set out below are necessary for the maintenance of our platform and cannot be deactivated. They are defined by your actions and your preferences, such as creating an account or saving your privacy or other favorites, connecting to a site or completing forms.

With the exception of cookies strictly necessary for the operation of the website (explained above), you can activate and/or deactivate cookies according to your preferences at any time during your visit.

However, it should be noted that blocking certain cookies may affect your experience when visiting our platform and the operation of the latter.

PRIVACY POLICY

About Us

FLO RETAIL & SHOES MA (hereinafter Flo) is a limited liability company with a share capital of 37,559,200.00 dirhams, registered in the Casablanca Trade Register under number 385423, having its registered office at B261, Alamal Résidence, Avenue, Abdelmoumen ICE: 001972749000029, IF: 24865149, marketing FLO brand products on Moroccan territory via stores but also via an electronic platform on the address of its e-commerce site www.flo.ma (the Site).

Site users are required to read our privacy policy prior to any use.

During your visit to our Site, you may be asked for personal data.

The personal data collected is processed lawfully and fairly in accordance with the provisions of Law 09/08 relating to the protection of individuals with regard to the processing of personal data.

Personal data will be processed for as long as the customer's membership of the Site is maintained and for the time necessary to exercise Flo's right to defense.

The data controller, under the Law 09.08, is the company FLO RETAIL & SHOES MA and It agrees to comply with all the responsibilities and obligations stipulated in the said law.

The user's personal data is processed in order to provide a better shopping experience, to collect and compile statistical data, to improve commercial activities, to fulfill the obligations arising from the General Conditions of Use and Purchase available on the Site and other similar purposes.

The user accepts, declares and undertakes that he has expressly consented to the transmission of his personal data to third parties, both in Morocco and abroad, so that this data is kept, stored and processed for the purposes of the transaction carried out or of the service to which he has joined.

Users' personal data is collected via a form or on electronic media, if necessary.

The user is entitled to request at any time by sending an email to the following address: zainab.elouahmani@flo.com.tr to the company about the processing of his data to know:

- whether his personal data has been processed or not, to request information on his personal data processed;

- where applicable, to find out about the purpose of the processing of personal data and whether or not this data has been used for these purposes;

- to know the third parties to whom his personal data have been transmitted,

- to request the correction of errors in their personal data and, if transmitted, to request that this correction be requested from the third parties concerned,

- request that their data be deleted, destroyed or anonymized when eliminating the causes requiring the processing of personal data and, if transmitted, to request that this request be communicated to the third party to whom they have been transmitted,

- challenge a negative result related to the individual as a result of data processing.

The personal data of users will only be disclosed to public authorities in cases where such disclosure is mandatory in accordance with the provisions of Moroccan legislation.

The user's credit card data requested on the payment page is not stored on the servers of the Site and service provider companies or third parties in order to maintain the security of users who purchase on the Site at the highest level.

Thus, it is guaranteed that all transactions intended for payment are carried out between the linked bank and the device used by the user, via the interface of the Site.

It is always possible to be removed from the mailing list by making a request to Flo, either at the time of membership, under the option on the Site named or by selecting the section "I wish opt out of campaigns and opportunities” found at the bottom of emails sent relating to announcements.